(Senior) Technical Support Engineer (EMEA + US)

As a (Senior) Technical Support Engineer, you will be part of a highly motivated worldwide team devoted to providing exceptional technical support to Camunda Customers. Our Customer-centric culture and close teamwork with Engineering, Customer Success, and Product Management provide an environment built for success.Your responsibilities will include: - Respond to Customer tickets and assist in troubleshooting and resolving challenges - Document Customer interactions and all activity related to the issue resolution process - Manage your ticket flow, escalations, SLAs and workload - Replicate product bugs and provide pertinent information to Engineering - Work closely with your team members to provide exceptional support to our Customers and each other - Contribute to the problem resolution database and other systems focused on continuous improvement Apply now: https://camunda.com/jobs/?gh_jid=5627237003