Software support (Berlin; onsite)

Software support (Berlin; onsite)

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Do you enjoy working with intelligent customers and colleagues? Are you interested in solving real-world problems? Do you believe that success comes from a deep understanding of user needs and customer success? If so, we would like to meet you, especially if: - You wish to have an opportunity to influence the improvement of our software; - You are able to collaborate across different teams and stakeholders; - Ideally you poses experience with Windows architecture is a plus; - You are fluent in English (min. C1), German is a plus; - You would like to independently structure your work; - You should be attentive and detail-oriented. About our support: Since 2002, think-cell produces graphics software that performs most of the painstaking work of creating data-driven slides for professional Excel and PowerPoint users. From a business perspective, the key to think-cell's success is a unique solution to a pressing business problem. Our customers and users are influential professionals who are extremely satisfied with our software and help spread it by word of mouth. We take great pride in our software, and have an excellent reputation for our technical support. Independently, you handle problems from the receipt of a support ticket to its analysis, tracing problems all the way to their resolution in development. To read the full job description and find out more about this position scan the QR code or use the following link: think-cell.com/wad_support
think-cellA38think-cell is a fast-paced software company in Berlin, Germany, with a focus on developing graphics products that stand out from the crowd. More than 1,000,000 users world-wide rely on our software for their daily business as it makes creating graphical presentations so much easier, faster and more enjoyable. Among our customers are many renowned consulting companies and large international corporations (e.g. Accenture, American Express, Coca-Cola, Google, Pfizer, Tesla Motors and many others). We do not have to make compromises with regard to code quality and beauty, because think-cell is profitable. We are willing to go the extra mile of developing sophisticated algorithms and refining our user interface, and we are proud of our many happy customers. The fact that the company is owned and managed by seasoned computer scientists certainly contributes to a working environment that makes exceptional developers come and stay. About our software Our focus is on business slides (as opposed to more artful applications) because they offer great potential for automation of layout tasks that are traditionally performed by PowerPoint users themselves. Challenges are plenty: from a solid understanding of what makes a good layout and which guidelines are followed by humans who do manual layout, to algorithms that produce an acceptable output fast enough for interactive slide design, to a graphical user interface that supports our new, original approach to slide layout in a way that is easy to understand yet unobtrusive, to solid technical solutions for automatic bug reporting and automatic updates, to compatibility with third-party software on the computers of half a million users.

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